12play21 Privacy Policy
12play21 is committed to protecting the personal information of every player. This document clearly explains how we handle your data — from collection through to storage and use — in line with international data protection standards.
Why Your Data Is Safe
Our Commitment to Your Privacy
12play21 takes a responsible approach to managing players' personal data, built on six core principles.
Multi-Layer Security
All personal data is stored using TLS 1.3 encryption and high-grade data encryption technology. Your account information cannot be accessed by outside parties without authorisation.
Full Control in Your Hands
Every player has the right to access, correct or request deletion of their personal data at any time. This process is handled by our support team.
Not Shared Without Consent
12play21 does not sell or disclose your personal information to third parties for marketing purposes without your explicit consent.
KYC Payment Security
The Know Your Customer (KYC) process is carried out to confirm the identity of every player. KYC data is stored with strict protection and is not used for any other purpose.
Cookies for Functionality Only
The cookies we use are intended solely to improve your browsing experience and website performance. You can manage cookie settings through your browser.
Easy Unsubscribe Option
You are free to stop receiving marketing communications at any time. You can unsubscribe via the link in the email or by contacting our customer support.
01 Introduction and Scope of This Policy
This Privacy Policy is issued by 12play21, an online gambling platform operating under international licensing and providing services to players in Malaysia. This policy explains our practices regarding the collection, use, disclosure and protection of your personal information when you use our website and services.
By accessing the 12play21 website or registering as a member, you agree to be bound by the terms set out in this Privacy Policy. If you do not agree, we ask that you do not use our services.
🔒 This policy applies to all users of the 12play21 website, including visitors without an account, registered players, and individuals who contact our support team.
We reserve the right to update this Privacy Policy from time to time. Any material changes will be communicated via email to registered users or through a clear notice on our website. Continued use of our services after such notice is considered your acceptance of the updated terms.
02 Information We Collect
12play21 collects various types of personal information to ensure our services function properly, securely and in compliance with legal requirements. The information collected includes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | KYC account verification |
| Contact Information | Email, mobile phone number | Communication and support |
| Financial Data | E-wallet information, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, browser type, device | Security and analytics |
| Activity Data | Game records, betting preferences | Service improvement |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information or trade union membership unless required by law.
03 How We Use Your Information
The personal information we collect is used solely for lawful and transparent purposes. The following are the main ways 12play21 uses your data:
- Processing account registration and conducting identity verification (KYC) in accordance with international licensing requirements
- Enabling deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH)
- Providing effective 24/7 customer support in Malay and English
- Notifying you of relevant promotions, bonuses and service updates
- Detecting and preventing fraud, money laundering and activities that breach the Terms & Conditions
- Meeting reporting and compliance obligations to the relevant regulatory authorities
- Analysing usage patterns to improve the overall gaming experience
📋 We do not use your data to make decisions based solely on automated processing that has a material effect on your rights without human review.
04 Disclosure to Third Parties
12play21 respects the confidentiality of your personal information. In certain circumstances, we may need to share your data with selected third parties, but this is done with care and in compliance with strict privacy standards:
- Payment Service Providers: Payment processors that handle e-wallet, FPX and cryptocurrency transactions receive only the minimum information necessary to complete the transaction.
- Game Software Providers: Game studios that provide slot and casino game content may receive non-personally identifiable technical data for performance purposes.
- Legal Authorities: We will disclose information when required by a court order, warrant or official request from a lawful authority.
- KYC Partners: Third-party identity verification services may process your MyKad or passport document to verify your identity in accordance with international standards.
In all of the above cases, 12play21 ensures that the relevant third parties are bound by data protection agreements equivalent to our own standards. We do not sell your personal data to any party for marketing purposes.
05 Data Security and Storage
The security of your personal information is among the highest priorities of 12play21. We implement a range of technical and operational measures to protect your data:
- Encryption of data in transit using TLS 1.3 protocol
- Password storage using strong, irreversible hashing
- Strict access controls — only employees who need the data to carry out their duties are granted access
- Security audits and penetration testing conducted on a regular basis
- 24/7 system monitoring to detect unusual activity or intrusion attempts
Your personal data is retained for the period necessary to fulfil the purpose of collection or to comply with legal obligations. Once the retention period ends, data will be deleted or anonymised in a secure manner.
06 Cookies and Tracking Technologies
The 12play21 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help our website function more efficiently.
Types of cookies we use:
- Essential Cookies: Required for basic website functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collect aggregated information on how users interact with the website for improvement purposes.
- Functional Cookies: Store your preferences such as language and display settings for ease of use.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
07 Cross-Border Data Transfers
As 12play21 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that data transfers are carried out in compliance with recognised protection mechanisms, including data transfer agreements that meet international standards.
The countries or regions involved in our data processing may have data protection laws that differ from Malaysia. Nonetheless, we take appropriate contractual measures to ensure your data remains protected in accordance with the standards set out in this Privacy Policy.
08 Children's Privacy and Age Restrictions
12play21 services are restricted to individuals aged 21 and above only. We do not intentionally collect or process personal information from individuals below that age.
⚠️ If we detect that personal information of a child or individual under 21 has been collected without proper age verification, the account will be suspended immediately and the data will be deleted in accordance with our internal procedures.
Parents or guardians who are aware that their children have registered or attempted to register an account with 12play21 are asked to contact our support team immediately so that appropriate action can be taken.
TABLE OF CONTENTS
Privacy Contact
For enquiries related to your data privacy, contact our team:
Live Chat
Available 24/7 on the website
RELATED DOCUMENTS
Your Rights as a User
Six Privacy Rights You Have
Under our policy, every 12play21 player has the right to take action regarding their personal data at any time.
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right to Rectification
You have the right to request a correction if any of your personal information is inaccurate or out of date.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted from our records.
Right to Restrict Processing
You may ask us to limit how we process your data while an issue is being investigated.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer.
Right to Object
You may object to the processing of your data for certain purposes, including direct marketing.
To exercise any of the above rights, contact our support team via live chat or e-mail. We will respond within a reasonable timeframe.
FAQ
Questions About the Privacy Policy
Answers to questions frequently asked by 12play21 players regarding data protection and account privacy.
Start Playing with Confidence
Your Privacy is Protected, Your Game is Secured
Register a 12play21 account today and enjoy a safe gambling experience with 24/7 customer support in Bahasa Melayu. Minimum deposit RM10 only.